Privacy Policy

Your privacy is extremely important to us at Razan Fertility Center. We place great emphasis on protecting your personal and medical information and make significant efforts through policies, procedures, and security systems to safeguard your data and ensure its confidentiality.

This document represents our Privacy Policy, which explains how we collect, use, share, and protect your data when you use our website and virtual clinic services.

This Privacy Policy applies to all visitors to the website [www.razan.ps] and to registered users who receive medical consultations and virtual healthcare services.

This Policy is part of our Terms of Use. By accessing and using our website, you explicitly agree to all the terms of this policy and the Terms of Use. If you do not agree, please stop using the website immediately.

Razan Fertility Center reserves the right to update or modify this policy from time to time. Any updates will be published on this page, and we recommend reviewing it periodically.

Collection, Use, and Disclosure of Information

We collect the following information when you use our website and services:

1. Identity and Contact Information
   • Full Name
   • ID or Passport Number
   • Date of birth
   • Phone number 
   • Email Address 
   • Residential address
2. Medical Information
   • Medical history and current health status.
   • Test results and medical reports.
   • Details of previous treatments.
   • Current medications.
   • Any other information you voluntarily provide for diagnosis or follow-up.
3. Technical Data
   • IP address
   • Device type and operating system
   • Browsing data and website usage logs
   • Cookies and tracking technologies

How we use the information

we use your data for the following purposes:

• To provide medical consultations and virtual healthcare services.
• To create and manage your account and verify your identity.
• To communicate with you regarding appointment schedules or treatment plan updates.
• To improve service quality and ensure safe care.
• To manage payments or any financial transactions.
• To comply with legal and regulatory obligations.

We will not use your information for marketing purposes without your explicit consent. You may choose to opt out of receiving marketing communications at any time.

Disclosure of Information

We may share your information only in the following cases:

• With the medical and administrative team at Razan Fertility Center as needed to provide services.
• With regulatory and/or judicial authorities when legally required.
• With external service providers (such as technical hosting services) under agreements that ensure data protection.

Data Protection

We implement strict technical and administrative security measures, such as encryption, access restrictions, and regular security reviews, to protect your data from unauthorized access or misuse.

Data Retention

We retain your information for as long as it is necessary to provide services or to comply with local laws and regulations.

Cookies and Tracking Technologies

• We use cookies and tracking technologies (such as Pixel Tags) to enhance your browsing experience and analyze website performance.
• You can disable these files in your browser settings; however, some website functions may not operate properly if disabled.

Children's Privacy

We do not intentionally collect or process data from anyone under 18 years old unless with parental or guardian consent, or for medical follow-up under parental supervision.

Compliance with Law and Law Enforcement

• We may disclose information if necessary to protect your safety or the safety of others, or to comply with a court order or legal obligations.
• The law may also require doctors or medical staff to report certain cases (such as self-harm or harm to others).

Your Rights

• You may request access to and a copy of your personal data.
• You may request correction or updating of your data.
• You may request deletion of your data, subject to legal and medical record retention obligations.